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PRIVACY POLICY

Last updated May 16, 2026

This Privacy Notice explains how BlazeGen, LLC, a Delaware limited liability company ("BlazeGen," "we," "us," or "our"), collects, uses, stores, discloses, and otherwise processes personal information when you use our website, applications, APIs, and related services (collectively, the "Services").

This Privacy Notice applies when you:

  • visit https://www.blazegen.ai or any site of ours that links to this notice;
  • create an account or use BlazeGen's tools for avatars, voices, videos, images, scripts, templates, or related content; or
  • contact us, request support, or otherwise interact with us.

If you have questions about this Privacy Notice or our privacy practices, contact us at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

Information you provide directly

We collect personal information you provide to us, which may include:

  • Account information. Name, email address, password, and account preferences.
  • Social login information. If you sign in with Google, we may receive information such as your name, email address, and profile image from Google.
  • Payment and billing information. Stripe, Inc. ("Stripe") processes payment details on our behalf. When you make a purchase, you provide payment information (such as card number, expiration date, security code, and billing address) directly to Stripe. BlazeGen does not receive or store full payment card details; we receive only the transaction, subscription, billing, and payment-status information needed to manage purchases and subscriptions (for example, the last four digits of the card, card brand, billing country, and the amount and status of the charge). Stripe's privacy notice is available at https://stripe.com/privacy.
  • User content. Photos, images, audio, voice samples, scripts, prompts, video, text, files, workspace content, project settings, and other content you upload, connect, or create through the Services.
  • Generated content. Videos, images, audio, voices, scripts, templates, and other outputs generated through the Services.
  • Communications. Information you include in support requests, emails, feedback, and other communications with us.
  • Sharing information. If you choose to create a public template link or use another sharing feature we offer, we collect the sharing settings and content needed to make that feature work.

Information we receive from third parties

We may receive personal information from third parties, including:

  • Authentication providers. For example, Google when you use Google sign-in.
  • Payment providers. For example, Stripe when you complete a purchase, subscription, renewal, cancellation, billing update, or chargeback, and Stripe's fraud-prevention service (Stripe Radar) when it evaluates transaction risk.
  • Service providers and partners. Information needed for fraud prevention, abuse detection, support, infrastructure operations, or legal compliance.

Information collected automatically

When you use the Services, we may automatically collect:

  • Device and browser information. Device type, operating system, browser type, language, and similar technical information.
  • Log and usage data. IP address, timestamps, pages or features used, referring URLs, and similar activity data.
  • Error and performance data. Crash logs, diagnostics, and performance measurements from our monitoring and error-reporting tools.
  • Cookie and similar technology data. Information collected through cookies, local storage, pixels, and similar tools as described in Section 5.

Sensitive or biometric-like data

Some BlazeGen features require processing facial images, voice recordings, and related characteristics from content you provide in order to create avatars, clone or synthesize voices, lip-sync media, or generate related outputs. Depending on where you live, this information may be considered biometric information, sensitive personal information, or another protected category of data.

Google API Services

Our use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE USE YOUR INFORMATION?

We use personal information for the following purposes:

  • to create and manage accounts, authenticate users, and keep the Services working;
  • to provide the features you request, including avatar generation, image generation, voice synthesis, voice cloning, script tools, template tools, and video creation workflows;
  • to store, organize, and retrieve your projects, files, templates, and outputs;
  • to process purchases, subscriptions, renewals, cancellations, and billing-related requests;
  • to provide customer support and send transactional or service-related communications;
  • to detect, investigate, and prevent fraud, abuse, policy violations, and security incidents;
  • to monitor performance, fix bugs, improve reliability, and understand how the Services are used;
  • to enable sharing features that you intentionally use, such as public template links;
  • to comply with law, respond to lawful requests, and protect rights, safety, and property; and
  • to enforce our Terms of Service and other policies.

We do not currently use customer Input or Output to train BlazeGen models. If we decide to use customer content for model training in the future, we will update this Privacy Notice and provide any notice, consent, or opt-out choice required by applicable law before doing so.

We may use aggregated or de-identified information for analytics, reporting, service improvement, and similar business purposes where permitted by law.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are in the EEA, UK, or Switzerland, we rely on one or more of the following legal bases:

  • Performance of a contract. We process personal information as necessary to provide the Services you request, maintain your account, process payments, and fulfill our obligations to you.
  • Legitimate interests. We process personal information where reasonably necessary for legitimate interests such as operating and improving the Services, securing our systems, preventing abuse, supporting users, and enforcing our rights, provided those interests are not overridden by your rights.
  • Consent. We rely on consent where required by law, such as for certain non-essential cookies, optional marketing communications, or specific processing that requires consent in your jurisdiction.
  • Legal obligations. We process personal information when necessary to comply with legal obligations, lawful requests, court orders, tax rules, accounting obligations, and similar requirements.
  • Vital interests. In limited cases, we may process personal information where necessary to protect the vital interests of a person.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may disclose personal information in the following circumstances:

Service providers and processors

We may share personal information with third-party providers that help us operate the Services, including providers for:

  • cloud hosting, storage, CDN, and infrastructure;
  • authentication and account management;
  • payment processing, subscription management, tax calculation, and fraud prevention (Stripe and Stripe Tax);
  • AI, media, and content processing;
  • analytics, monitoring, and error tracking;
  • communications and support tooling; and
  • security, abuse prevention, compliance, and professional advisory services.

User-directed sharing

If you choose to use a sharing feature, such as generating a public template link, we will disclose the content and related preview information needed to make that shared item available to the people you choose to share it with or to anyone who has the link, depending on the feature.

Legal and safety reasons

We may disclose personal information if we believe doing so is reasonably necessary to:

  • comply with applicable law, regulation, legal process, or lawful government request;
  • investigate or prevent fraud, abuse, security incidents, or illegal activity;
  • enforce our contracts, policies, or rights; or
  • protect the rights, property, safety, or security of BlazeGen, our users, or others.

Business transfers

We may disclose or transfer personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar business transaction.

We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes that require a separate right to limit under California law.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We and our providers may use cookies, local storage, and similar technologies to:

  • keep you signed in and maintain sessions;
  • secure accounts and prevent abuse;
  • remember preferences and settings;
  • understand performance and usage of the Services; and
  • detect and prevent fraudulent payment activity through cookies set by Stripe on pages where checkout is available.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can usually control cookies through your browser or device settings. Blocking some cookies may affect the functionality of the Services.

We do not currently use cookies to sell personal information or to provide cross-context behavioral advertising.

6. AI FEATURES AND BIOMETRIC-LIKE DATA

BlazeGen uses third-party AI, media, cloud, and infrastructure providers to help deliver AI and media features. These providers process data on our behalf as needed to operate the Services.

When you use avatar, voice, video, image, or similar AI features:

  • your Input and related metadata may be sent to our processors to generate the requested Output;
  • face imagery, voice recordings, and related characteristics may be processed to provide the feature you requested;
  • we use this information to provide and secure the Services, not to sell it or use it for cross-context behavioral advertising; and
  • we may retain active copies of this information for as long as needed to provide the Services, troubleshoot issues, comply with law, and enforce our policies, subject to the retention practices described below.

If laws in your jurisdiction require additional disclosures, retention rules, or consent for processing this type of data, we aim to provide those additional measures where applicable.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

BlazeGen operates internationally. Your personal information may be processed in the United States and other countries where we or our service providers operate.

If you are in the EEA, UK, or Switzerland and your personal information is transferred to a country that has not been found to provide an adequate level of protection, we will rely on an appropriate transfer mechanism where required by law, such as the European Commission's Standard Contractual Clauses or another lawful safeguard.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer period is required or permitted by law.

In general:

  • Account information is retained while your account is active and for a reasonable period afterward for security, fraud prevention, dispute resolution, and legal compliance.
  • Projects, Inputs, Outputs, files, and workspace data are retained while needed to provide the Services and may remain until you delete them, your account is deleted, or we remove them under our retention practices.
  • Shared templates or public links remain available until you disable sharing, remove the underlying content, or the feature is otherwise retired.
  • Billing and transaction records are retained as needed for accounting, tax, fraud prevention, and legal compliance.
  • Logs, monitoring data, and support records are retained for the period reasonably needed for diagnostics, support, abuse prevention, and legal compliance.
  • Backups and archived copies may persist for a limited period until they are overwritten or deleted in the ordinary course.

If you request deletion, we will work to delete personal information from our active systems within 30 days where reasonably practicable, unless we need to keep it for legal, security, fraud-prevention, backup, or similar permitted reasons.

If an account remains inactive for an extended period, we may remove stored content to manage infrastructure and storage costs. Where reasonably practicable, we may provide notice before doing so.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for using the Services from reasonably secure environments.

10. DO WE COLLECT INFORMATION FROM MINORS?

No. BlazeGen is intended only for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it and disable the relevant account.

If you believe a person under 18 has provided personal information to us, contact us at [email protected].

11. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you live, you may have privacy rights under applicable law.

EEA, UK, and Switzerland

You may have the right to:

  • request access to your personal information;
  • request correction of inaccurate personal information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • request portability of certain personal information; and
  • withdraw consent where processing is based on consent.

If you believe we are processing your personal information unlawfully, you may also complain to your local supervisory authority. If you are in the UK, you may complain to the ICO. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Certain U.S. state residents

Residents of certain U.S. states may have rights to:

  • confirm whether we process their personal information;
  • access or obtain a copy of personal information;
  • correct inaccurate personal information;
  • delete personal information;
  • obtain portable copies of certain personal information; and
  • opt out of certain processing, such as sale, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects, where applicable.

BlazeGen does not currently sell personal information, share personal information for cross-context behavioral advertising, or profile individuals in furtherance of decisions that produce legal or similarly significant effects.

We will not discriminate against you for exercising privacy rights granted by law.

How to exercise your rights

You may exercise privacy rights by contacting us at [email protected]. For security reasons, we may need to verify your identity before acting on a request. Verification may require us to confirm your request through the email address associated with your account or request additional information reasonably necessary to confirm your identity.

Where permitted by law, you may authorize an agent to submit a request on your behalf. We may ask the agent for proof of authorization and may still ask you to verify your identity directly.

If we deny your request and the law where you live provides a right to appeal, you may submit an appeal by emailing [email protected] with the subject line Privacy Appeal within 30 days of the denial decision.

Marketing communications

You may opt out of non-essential marketing emails at any time by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may still send transactional or service-related communications.

Account access and deletion

You may request account deletion or changes to your account information by contacting us. We may retain certain information after deletion where needed for fraud prevention, legal compliance, dispute resolution, backups, or enforcement of our agreements.

12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Notice from time to time. If we make changes, we will update the "Last updated" date above. If changes are material, we may also provide additional notice where required by law.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions about this Privacy Notice or want to exercise your privacy rights, contact us at:

BlazeGen, LLC
c/o Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States
[email protected]