Question 1

What are plan credits?

Accepted Answer

Plan credits are the monthly allowance included with your subscription. They power BlazeGen's AI features: avatar video generation, voice synthesis, image generation, background removal, and more. Each tier (Starter, Creator, Pro) comes with a different monthly amount.

Question 2

Do unused credits roll over to the next billing cycle?

Accepted Answer

No. Unused plan credits expire at the end of each billing cycle when fresh credits are granted. If you regularly have leftovers, consider a smaller plan; if you regularly run out, top-up packs let you add more without changing your plan.

Question 3

What if I need more credits?

Accepted Answer

You have two options. Buy a top-up credit pack, a one-time purchase that adds credits immediately and never expires. Or upgrade your plan, which gives you a larger monthly allowance plus prorated bonus credits for the rest of your current billing period.

Question 4

What are top-up credits?

Accepted Answer

Top-up credits are one-time credit packs you purchase separately from your monthly plan. They never expire and stay in your account until used. Top-up purchases are non-refundable once added to your account, so review the pack size before checkout.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. Upgrades (including switching from monthly to yearly billing) take effect immediately with prorated charges and bonus credits. Downgrades and yearly-to-monthly switches take effect at the start of your next billing cycle. You keep access to your current plan through the end of the period you've paid for.

Question 6

How does billing work?

Accepted Answer

Plans are billed monthly or yearly through Stripe, our payment processor. Your subscription renews automatically unless you cancel, and you can manage your billing or update your payment method anytime from the Stripe-hosted customer portal in your account settings. Yearly plans are billed once upfront for the full year.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from your account settings. You keep access to your plan features and credits through the end of the current billing period. Annual plans are not prorated on cancellation. Plan credits expire at the end of that period; top-up credits remain on your account. Your projects, avatars, and exported videos remain accessible after cancellation.

Question 8

Can I get a refund?

Accepted Answer

Because every generation runs on GPU compute billed to us in real time, we generally cannot offer refunds once you've started using the platform. Subscription refunds are available within 14 days of purchase only if you haven't completed any video generations yet. After that, subscription charges are non-refundable, and top-up credit packs are non-refundable once added to your account. Failed jobs are automatically restored as credits at no cost. Duplicate, unauthorized, or legally-required cases are always refundable. Email support@blazegen.ai with your order number to request a refund.

Avatar	1080p export	2K export	4K export
BlazeGen Avatar v1.0 - 720p	50 cr/min	55 cr/min	65 cr/min
BlazeGen Avatar v1.0 - 1080p	100 cr/min	105 cr/min	115 cr/min

Fish Audio S2 Pro Voiceover	5 cr / 1K chars
Fish Audio Voice Clone	20 cr
Transcription	1 cr / min

Background Removal	8 cr
GPT Image 2	4 cr
Nano Banana 2	16 cr

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